Help/FAQ
How do I log in to my account?
Logging-in is quick and secure. It does not require a password.
If you purchased your plan on the website, log in on the app with the same email you used for sign in to retrieve your plan.
Current options for login are : email, phone number, Google or Apple Accounts.
- Open the GoMoWorld app or website.
- Enter your preferred option of login.
- You’ll receive a method of confirmation based on your chosen login
Phone
You’ll receive a 6-digit code by SMS. Enter the code – and you're in! No password needed.
Email
You'll receive a 6-digit code by email. Enter the code - and you're in! No password needed.
Google Account
Follow the process to login easily.
Apple Account
Follow the process to login easily.
🔗 Related articles: → How do I create an account?
Can I buy a data plan from abroad / while already traveling?
How do I buy and start a plan?
Can I change or cancel a scheduled plan start?
How do I check if my phone is eSIM-compatible?
How much data do I need for my trip?
What happens if I delete my eSIM before my scheduled plan start?
How do I download and install the GoMoWorld app?
Can I use my GoMoWorld eSIM and my home SIM card at the same time?
How do I create an account?
How do I install an eSIM on a Google Pixel device? (Android)
How many eSIMs can I install on my phone?
Which devices are compatible with GoMoWorld eSIM?
How do I log in to my account?
Can I use GoMoWorld on multiple devices?
Can I install my eSIM with a QR code?
Do I need to remove my physical SIM card to use GoMoWorld?
Will my home operator charge me if I make calls or receive texts while using GoMoWorld?
Can I schedule my plan to start at a specific date and time?
How do I use a promo code?
Do I need to download the app if I made a purchase on the website?
Can I use GoMoWorld if my phone is carrier-locked?
What is GoMoWorld and how does it work?
Will WhatsApp, iMessage and FaceTime still work with GoMoWorld?
When can I install my eSIM?
How do I log in to my account?
Logging-in is quick and secure. It does not require a password.
If you purchased your plan on the website, log in on the app with the same email you used for sign in to retrieve your plan.
Current options for login are : email, phone number, Google or Apple Accounts.
- Open the GoMoWorld app or website.
- Enter your preferred option of login.
- You’ll receive a method of confirmation based on your chosen login
Phone
You’ll receive a 6-digit code by SMS. Enter the code – and you're in! No password needed.
Email
You'll receive a 6-digit code by email. Enter the code - and you're in! No password needed.
Google Account
Follow the process to login easily.
Apple Account
Follow the process to login easily.
🔗 Related articles: → How do I create an account?
Need Support?
At GoMoWorld, we're here to help. Chat with our care team and we will be in touch very quickly.
