Help/FAQ
My eSIM was installed but it doesn’t work
If eSIM installation is completed but you have no connection:
- Ensure your plan is activated in the app
- Check that GoMoWorld is selected for mobile data in your phone's settings
- Make sure data roaming is on in your phone's settings
- Check that you're in a country included in your plan
Still not working? Contact support from within the app.
🔗 Related articles:
→ How do I buy and start a plan?
→ Can I reuse my eSIM for future travel?
I can’t connect to the Internet (Android)
I can’t connect to the Internet (iOS)
The eSIM fails to install
I see “eSIM inactive” in the app
My eSIM was installed but it doesn’t work
The eSIM worked before but stopped suddenly
I have installed my eSIM but my device says it is not compatible (Oppo)
My data seems slow or unstable
How do I transfer my eSIM to a new phone?
My eSIM was installed but it doesn’t work
If eSIM installation is completed but you have no connection:
- Ensure your plan is activated in the app
- Check that GoMoWorld is selected for mobile data in your phone's settings
- Make sure data roaming is on in your phone's settings
- Check that you're in a country included in your plan
Still not working? Contact support from within the app.
🔗 Related articles:
→ How do I buy and start a plan?
→ Can I reuse my eSIM for future travel?
Need Support?
At GoMoWorld, we're here to help. Chat with our care team and we will be in touch very quickly.
